Policies

Orders/Payment

Reservation for your order is not guaranteed until a minimum 50% deposit is received. Please understand that due to the time required to complete an order, space in my calendar is limited. I can NOT hold a spot without a deposit. 

Deposit must be received within 48 hours of quote/invoice. 

A minimum of 2 weeks notice is required for an order. 

Rush orders (less than 2 weeks notice) may be able to be accommodated (based on my availability) for a non-refundable 10% rush charge.  The 50% deposit, plus rush charge, is due the same day as the quote/invoice is sent to you. 

For all orders:  Balance is due in full 2 days before pick up date.  No cookies will be released without prior payment in full.

I accept cash, Zelle, Venmo, ACH, debit and credit cards, and Cash App.

Payment using ACH, debit/credit cards, or Cash App will be via invoice.

I offer a 3% discount if paying by cash or Zelle.

FOR SEABREEZE RESIDENTS ONLY:  Cash payments may be left in my mailbox, or I can pick them up. I ask that you text/call me if you leave a payment in my mailbox. 

Cancellations

Cancellations received more than 3 weeks prior to pick up date will be refunded in full.
Cancellations received 1-3 weeks prior to pick up date will not be refunded; however, a one time credit of money paid to date will be issued for a future order, so long as order is placed within 30 days of date of cancellation. If no order is placed within the 30 day period, the credit will be forfeited. Should the order using the credit be cancelled, no additional credits will be given. 
Cancellations received less than 1 week prior to pick up date will not be refunded and no credit will be issued.
No refund or credit of rush charge, if any, will be given at any time.
Should Creative Cookies need to cancel an order due to an emergency, a full refund will be provided, along with a 10% discount on a future order.

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